Refunds

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Returns (USA)
Our policy lasts 15 days. If 15 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

When ordering on “pay and reserve” your purchase will be considered as final.
No exchanges or refunds will be allowed after purchase.

Refunds (USA)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved your refund will be processed* and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 working days.

*We accept returns of all unopened items within 15 days of receipt for a full refund minus any shipping fees or import duties and tax when purchasing any item from our accessories collections

When ordering on “pay and reserve” your purchase will be considered as final.
No exchanges or refunds will be authorized after purchase.

Returns (Rest of the World)
Our policy lasts 15 days. If 15 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the event of returned unclaimed packages at customs the above policy still applies 

Refunds (Rest of the World)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method.

Shipping costs will not be refunded when purchasing from outside of the U.S.A.

When ordering on “pay and reserve” your purchase will be considered as final.
No exchanges or refunds will be authorized after purchase.

In the event of returned unclaimed packages at customs the above policy still applies 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mrdirector@thedirectorscollection.com.

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mrdirector@thedirectorscollection.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Be-spoke items are not eligible for refunds or exchanges of any kind.